FAQ

Welcome to the Lavirno Frequently Asked Questions page.
We’re here to help ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?

Answer:
Our estimated delivery timelines:

• Handling Time: [1–3 business days]

• Transit Time: [6–10 business days]

• Estimated Delivery Time: [7–13 business days]

For further details, please review our Shipping Policy

Question 2: Do you have a physical store location?

Answer:
No. We are an online-only store, this allows us to provide competitive pricing and a larger selection of products.  

Question 3: Where is Lavirno located?

Answer:
Lavirno is a Canada-based online business offering a selection of quality products with shipping available across  Canada.

Question 4: What if I receive a defective product?

Answer:
If you receive a defective item upon arrival , we will replace it at no cost to you. Contact us within 30 days of receiving your order.

For further details, see our Return Policy

Question 5: Do you offer free shipping?

Answer:
Yes, we have free shipping on all orders within Canada.
For more information, more info visit Shipping Policy

Question 6: Can I cancel my order after it’s placed?

Answer:
Yes. We offer a 24-hour cancellation window.
If you want to cancel your order within this time period , please contact our support team as early as possible.  

Question 7: When will I receive my refund after returning a product?

Answer:
Once your return is received and inspected, your refund will then be processed.
Refunds are issued to your original payment method within a period 7 business days, depending on your payment provider.

For further information, see our Return Policy

Question 8: Do you offer any warranties ?

Answer:
Yes. We provide a 30-day warranty on all purchases.
For full terms, please refer to our Return Policy

Question 9: What is your return policy?

Answer:
We have a straight forward and hassle-free return process.
Full details can be found here: Return Policy

Question 10: How can I contact customer support?

Answer:
You can reach our support team through our Contact Us page or by emailing us directly at: info@lavirno.com

Question 11: Do you ship internationally?

Answer:
No. At this time, we ship only in Canada .

Question 12: Can I place a bulk order for my business or organization?

Answer:
Yes, bulk orders can be made.
Please contact our customer support team for pricing and for full details.

Question 13: How can I track my order?

Answer:
Once your order has shipped, you can track it through our tracking page:

Question 14: What is the process for exchanging a product?

Answer:
Exchange instructions are shown in our Return Policy

Question 15: Do you have a physical store location?

Answer:
No. We are an online-only store, this allows us to provide competitive pricing and a larger selection of products.  

Fraud Prevention

Lavirno reserves the right to cancel or place orders on hold if they are suspected of fraud or suspicious  activity.

Additional identity verification may be requested for high-value or flagged transactions.

If you experience any issues, please contact us first at info@lavirno.com so we can assist you.

Contact Information

Store Address:  3271 Flanagan Crescent,  Mississauga Ontario L5C 2M6, Canada 

Store Email: info@lavirno.com 

Store Phone: + 1 647 362 3729

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We aim to reply to your e-mail within 1–2 business days.

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