Refund policy
Last Updated: May 28, 2026
At Lavirno we want our customer to enjoy there purchase. If, for any reason, you are not pleased, we have a return process.
How to Return an Item
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Contact Us
Email info@lavirno.com with your order number and also state the reason for the return. -
Pack Your Item
Repack the item in its original packaging in a secure manner, including all accessories, tags, and documents. -
Send It Back
Ship your return using the instructions that are provided in the return authorization email. You may use the carrier or shipping method recommended in that email.
30-Day Easy Returns
Yes, we accept returns for defective and non-defective products.
You have 30 days from the day you receive your order to return the items.
To be qualify for a return, items must be:
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Are in their original condition
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Returned with original packaging, tags, and accessories
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Not used
Our support team will help you throughout the process.
Restocking Fee: $0 — we do not charge any restocking fees.
Return Policy Overview
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Return Period: 30 days from the day you receive your order
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Easy Returns: Our team will help you through the process
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Condition: Items should be unused and also in original condition with all packaging, tags, and accessories
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Restocking Fee: No fee associated
Order Cancellations
You may cancel your order within 24 hours of placing the order by contacting us at info@lavirno.com. Also please provide your order number in your message.
After this time period, we cannot guarantee cancellation of your order as it may already be in processing. Once the order has been dispatched, cancellation of your order is no longer a possible option.
If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.
Return Costs
Defective or Incorrect Products
There is no cost to the customer if the product:
- Is defective in any way
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Is incorrect
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Is damaged by the carrier
Customer Remorse (Change of Mind)
The customer is responsible for the actual return shipping cost if:
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The incorrect item was ordered
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The item is no longer wanted
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The item does not fit
Original shipping costs are non-refundable.
Refund Process
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Inspection: Once our team receives your return, we will inspect the item to ensure it meets the return criteria.
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Refund Timing: After you item is approved, your refund will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
Yes we accept exchanges. If you want to exchange your item for a different size, colour, or product, please contact us at info@lavirno.com , and our team will assist you with the exchange.
Non-Returnable Items
For safety and hygiene reasons, several items are not eligible for a return. These products will be clearly marked as non-returnable on their product pages.
Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Any changes will be showcased on this page with a revised Last Updated date. We encourage you to check and review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Order Not Delivered
If your order has not arrived within the expected delivery time frame, contact us at info@lavirno.com and please provide your order number. We will investigate the situation with the carrier. If the package is confirmed to be lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Questions?
Visit our FAQ Page or contact our customer service team for any assistance.
Contact Information
Store Address: 3271 Flanagan Crescent, Mississauga Ontario L5C 2M6, Canada
Store Email: info@lavirno.com
Store Phone: + 1 647 362 3729
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to reply to your e-mail within 1–2 business days.
